Refund Policy
We keep this simple. If something went wrong or Guify isn't right for you, here's exactly what to expect.
Quick reference - refund eligibility
Contents
Overview
Our commitment
We want you to be happy with Guify. If something isn't working as expected or the product isn't right for you, we'll do our best to make it right. This policy explains when refunds apply and how to request one.
Free plan
No charges, no refunds needed
The Starter plan is completely free - no credit card required, no charges ever. There is nothing to refund. You can use it indefinitely at no cost.
Paid plans - cancellation
Cancel any time
You can cancel your paid subscription at any time from your account dashboard. There are no cancellation fees. If you wish to fully delete your account, email us at hello@guify.site - account deletion is not available directly through the interface.
Access after cancellation
When you cancel, your plan remains active until the end of your current billing period. After that, your account automatically reverts to the free Starter plan. Your sites remain live on the Starter plan's limits.
No automatic refund on cancellation
Cancelling your plan mid-cycle does not automatically trigger a refund for the remaining days. You retain access to your paid plan features until the billing period ends.
Eligible refund scenarios
30-day new subscriber guarantee
If you are a first-time paid subscriber and Guify is not working as described, you may request a full refund within 30 days of your first charge. This applies once per account.
Duplicate charges
If you were charged more than once for the same billing period due to a billing error, we will refund the duplicate charge immediately upon verification.
Service outage credit
If Guify experiences a platform-wide outage of more than 24 consecutive hours affecting your published sites, you are eligible for a prorated credit for the affected days applied to your next billing cycle.
Accidental charges
If you were charged after cancelling your subscription due to a system error, contact us within 7 days of the charge and we will issue a full refund.
Non-refundable scenarios
Change of mind
Refunds are not provided simply because you changed your mind, no longer need the service, or forgot to cancel before your billing date - except within the 30-day new subscriber window described above.
Partial month usage
We do not prorate or refund partial months when you cancel mid-cycle, except in the scenarios listed in section 4.
Violation of terms
If your account was suspended or terminated due to a violation of our Terms of Service, you are not eligible for a refund.
Third-party costs
We are not responsible for any costs you incur with third-party services (domain registrars, etc.) in connection with using Guify.
How to request a refund
Contact us by email
Send a refund request to hello@guify.site with the subject line 'Refund Request - [your account email]'. Include your account email, the charge date, amount, and a brief reason for the request.
Response time
We will respond to refund requests within 3 business days. If approved, refunds are processed within 5–10 business days and returned to your original payment method.
Polar processing
Refunds are processed through Polar, our payment processor. Depending on your card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.
Changes to this policy
Updates
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. For active paid subscribers, we will provide 14 days' notice of material changes by email.
Contact
Still have questions?
Email us at hello@guify.site - we're a small team and we actually read every message. We'll do our best to resolve your issue fairly.